Frequently Asked
Questions

Free forever plan with 50 products and 200 sales/month. Starter at ₦10,000/month. Professional at ₦25,000/month with branches, theft detection, and WhatsApp automation. Enterprise at ₦75,000/month with unlimited everything. All in Nigerian Naira.

No. Runs in your browser on any device — phones, tablets, laptops. You can install it as an app on your phone for a better experience, but it's not required.

Under 10 minutes for the basics. Add your business name, logo, and a few products to start selling. Full setup with all products and staff takes 1-2 hours.

Yes! Record sales, check stock, and print receipts without internet. Data syncs automatically when connection returns. No lost sales during power outages or poor network.

Go to Sell / POS in the sidebar. Click New Sale. Search or select a product, enter quantity, choose payment method, and click Complete Sale. You can add multiple products to one sale.

Yes! Click "+ Add Payment Method" during checkout. Select each method (Cash, Card, Transfer, or Credit) and enter the amount for each. For bank transfers, you must enter the bank name and 10-digit account number. The system tracks exactly how much went to each method.

After completing a sale, click Share Receipt. You can print it, send via WhatsApp, or download as PDF. The receipt includes your business logo, all items, payment breakdown, and a QR code the customer can scan to view their digital receipt anytime.

The QR code links to the digital version of the receipt. When a customer scans it, they see the full receipt with all items, prices, and payment details. This helps with returns, disputes, and makes your business look professional — like Shoprite or Spar.

Go to Sell / POS, find the sale, and click Refund. Enter a reason. Stock is automatically restored, and the owner gets a security alert. You can control whether staff can process refunds in Settings > Sales Controls.

Edit a product and scroll to Pack/Carton Pricing. Enter units per pack and pack price. During sales, when the quantity matches a full or half pack, the price auto-adjusts to the pack rate. Sell individually or by carton — one product, one SKU.

Go to My Products and click + Add Product. Enter the product name, cost price (what you buy it for), selling price (what you sell it for), and stock quantity. Click Save. You can also add a barcode, category, and expiry date.

Go to My Products, find the product, and click Restock. Enter the number of units you're adding. Your current cost price is pre-filled — change it only if the cost has changed. The stock is added to the branch you select.

By default, no — this protects against overselling. But you can enable it in Settings > Sales Controls > "Allow selling without stock." When turned on, stock goes negative (shown as "Owing 20"). When you restock 100 units, the system auto-corrects: -20 + 100 = 80.

When viewing "All Branches," click Edit on any product. A branch selector appears at the top of the form — choose which branch's stock you want to edit. Changing Aba's stock won't affect Main Branch's stock. The total across all branches updates automatically.

Payment Summary shows how your customers paid — total Cash, Card, Bank Transfer, and Credit for any date range. It also shows which banks received transfers with masked account numbers (e.g. 012****789) for security. You can print or download the full report as PDF.

At the bottom of Payment Summary, select a staff member. The system calculates how much cash should be in the drawer (cash received minus change given). Enter the actual amount you counted. If it's short, it's logged as a security alert and the owner gets a WhatsApp notification with the staff name, expected amount, and shortage.

Each branch has its own stock, sales, and reports. Use the branch switcher at the top of the page to switch between "All Branches" or a specific one. Products are shared across branches but each branch maintains its own stock level. Available on Professional and Enterprise plans.

Go to Move Stock and click + New Transfer. Select source and destination branches, add multiple products with quantities, and click Request Transfer. Before approving, you can review all items, edit quantities, or remove products you don't want to transfer using the ✕ button. Removed items are automatically rejected.

Yes. After approving a transfer, click Print for a printer-friendly receipt or WhatsApp to share as a PDF. The receipt includes your logo, all transferred products with quantities, branch names, status, and a QR code.

Go to Settings > Staff Accounts > + Add Staff. Enter their name, email, and password. They log in at akatechbi.com with their credentials. Staff are locked to their assigned branch and cannot see profit, cost prices, expenses, or settings.

Akatech BI automatically detects suspicious activity: cash drawer shortages, sales below cost price, sales outside business hours, refunds, and price tampering. Each alert shows the staff name, amount, and severity. Critical alerts send instant WhatsApp messages to the owner.

Go to Settings > Sales Controls. You can toggle: allow selling without stock, price changes during sale, discounts, staff refunds, and require customer name for credit sales. All settings apply to all staff instantly.

Products were sold below cost price. Check Security Alerts for "Price Tamper" alerts showing which products caused the loss. To prevent this, go to Settings and turn OFF "Allow price change during sale" — cashiers won't be able to reduce prices.

Go to Settings > Security. Set your opening and closing hours (e.g. 8:00 AM to 9:00 PM). Any sales made outside these hours are flagged as suspicious in Security Alerts.

Go to Settings > Stock & Tax. Set the "Low stock alert level" (default is 10). Products below this quantity will appear in "What to Restock" with orange warnings.

Go to Settings > Receipt Settings. Type your custom message (e.g. "Thank you for shopping with us! Goods sold are not returnable."). It appears at the bottom of every printed and WhatsApp receipt.

Go to Settings > Notifications. Toggle OFF: WhatsApp daily summary, WhatsApp security alerts, or email daily summary. Each can be controlled individually.

Free: 50 products, basic sales and receipts.
Starter (₦10k/mo): 500 products, expenses, customers, categories, suppliers, export.
Professional (₦25k/mo): Unlimited products, multiple branches, stock transfers, restock alerts, expiry tracking, WhatsApp automation, theft detection.
Enterprise (₦75k/mo): Everything + API access, priority support.

Yes. No contracts, no lock-in, no cancellation fees. Cancel from Settings. Your data remains accessible on the free plan — you never lose your products or sales history.

Card, bank transfer, or USSD through Paystack. All transactions in Nigerian Naira. You receive a receipt for every payment.

Yes. No time limit, no credit card required. 50 products, basic sales, receipt printing — forever. Upgrade only when you need more products, branches, or advanced features.